Dealing with Bad Behavior

Grunting, groaning, dropping weights, not wiping off equipment, not racking weights, swearing, talking or texting on cell phones while on cardio and other rude and obnoxious behavior are not tolerated under the Fit Happens program. There is no excuse for that type of behavior in a public setting. Our good members appreciate it when the staff maintains an atmosphere where they can be assured they won’t have to deal with people exhibiting that behavior.

Our Cement Head Alarm allows us to use social awkwardness to encourage people to follow our rules. The alarm will be used as a first warning. Anytime the alarm is activated it will run for 5 seconds. Five seconds can be calculated by saying, “One Mississippi, two Mississippi, three Mississippi, four Mississippi, five Mississippi.” Record of warnings will be made in the notes section of a member’s file on the club computer system. Think of this as the Fit Happens version of the “permanent record” that we were warned about when we were younger.

If the offending person makes any sarcastic remark, swears at the staff or makes nasty remarks about the club, the person’s membership will be canceled immediately. If they do something that causes us to set off the Cement Head Alarm two additional times and they are a member their membership will be canceled on the spot. If anyone refuses to leave the premises after they have been informed that their membership has been canceled, they will be reminded that if they do not leave we will call the police and have them escorted out.

The Cement Head Alarm will not be under-utilized and it will not be used indiscriminately. Finding the proper balance will enable us to create the comfortable environment that we want our members to enjoy. Whenever the Cement Head Alarm is activated the club’s Team Leader and the CEO will be notified. This is done so the employee who activated the alarm can convey why they thought it appropriate to sound the alarm and so that they can get feedback as to the appropriateness of their decision to use the alarm.

Does sounding an alarm sound like an extreme measure to take to get people to follow simple gym rules of etiquette? Our years of experience have taught us that the alarm is both necessary and effective. Often times the staff member working is much weaker physically than the offending member. Unfortunately some people will agree to abide by our rules when they enroll, not really expecting us to enforce them. Some think that how our club is run is up for debate and some wait for a staff member they consider to be weak to be working before they violate the rules.

The Cement Head Alarm allows us to empower a 90-pound teenage girl to enforce our rules with everyone from the most timid of offenders to the biggest and most obnoxious offender. The Cement Head Alarm is intended to attract the attention of everyone in the club so that the entire club is watching to see if the offending person cooperates with the staff member who is asking them to adhere to our rules. Just as the siren and flashing lights of a police car will get our attention and cause most people to do whatever is necessary to avoid the scrutiny of all those who drive past us while we sit on the side of the road, the Cement Head Alarm will motivate most people to be very cooperative with our staff.

While we prefer not to need a Cement Head Alarm we prefer having and using the Cement Head Alarm to not providing the atmosphere for our members that we have assured them they would find at Blue Moon Fitness. At the end of the day, we know that is what we would want someone to do for our own mother if she was in a gym 500 miles away dealing with strangers.

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"We decided to utilize the Bellevue Blue Moon facility after using Planet Fitness' facility for a year. Glad we did. Joe and staff are great people! Not only does one feel better physically when done working out, interactions with Joe and his staff result in smiles on our faces when we leave."
- Willis

"Friendly and helpful staff. Many other "mature" members makes the gym experience less intimidating for me." - Talma

"I have lived in Bellevue all my life and I am so thankful that we have Blue Moon. The staff is fantastic whenever I need help with anything they are right there to help."
- Diana

"Economical. Great staff. Safe environment with a nice selection of equipment. Excellent choice for the novice fit wanabee."
- Sharon

"I have never been in a more positive gym environment."
- Scott

"1. Price is GREAT!!
2. Clean facility
3. Friendly staff and management
4. A great assortment of workout equipment
5. A great location 5. Hours of operation accommodate everyone"
- Fred

"I love the relaxed atmosphere of BMF. Everyone is friendly. And I love the women only area."
- Sandy

"Love Blue Moon Bellevue! Feels like my home away from home. Keep up the superb work!"
- Ann

"Its kind of like Cheers "everyone knows your name"
Staff is very friendly. Trainers are soo encouraging. I work with Erin and she is in tuned to my ability level."
- Linda

"Since I've been coming to Blue Moon I've made progress with my weight loss, fitness level, flexibility and balance. I've proved I can learn new things and improve my overall health. My doctor is pleased with my progress and my knees are improved. Erin would say that its my hard work that's made the difference but I know it takes a positive support team. I have that at Bellevue Blue Moon."
- Linda

"The staff are all amazing! I've been to a lot of gyms and Never seen anything better."
- Johan

"Everything is great, I love the women's only workout room, and the building itself is always clean and well maintained."
- Grace

"Great place to workout for a great price. I especially love the women only area because it's not intimidating."
- Amanda

"Great club! Best one in Omaha! Very friendly staff! Seems like everyone gets along. It's good to see smiling faces!"

- Bill

"Fantastic customer service. I am greeted with enthusiasm and by name every time I go."
- Stephanie

"This is the cleanest, most friendly gym I've been to."
- Becky

"I'm very comfortable in the environment there. It is clean and there are a lot of options of things for me to do. Lots of equipment. Staff is very pleasant."
- Kim

"Omaha Central is very friendly and welcoming as soon as you walk in the door and when you are finished with your workout, whoever is at the front desk will always say something encouraging."
- Brenda

"I can exercise as much as I am comfortable with and don't feel pressure in any way."
- Debra

"Your staff is beautiful and a smiling face to see when I walk in the door. They always engage in conversation ask how my day was and are just down right good people. I work out at the 85th and center street location and I could not ask for. More friendly, delightful staff, they rock all of them!!"
- Brett

"Every time I've gone in, I'm not pressured. I got help when needed & everyone is nice."
- Karen

"Everything is clean. The staff is always friendly. I love the separate Women's Area"
- Dana

"Very friendly with great equipment. No concerns, I enjoy Blue Moon Fitness and have been a long time member, glad to be back"
- Kim

"Nice, clean place. And very affordable"
- Geiver

"I come for the Body Pump class. and think it's the best class I've ever taken. and would recommend it to anyone."
- Linda

"The place is always clean and they know me by name."
- Colleen

"If someone were to ask me for a fitness center, Blue Moon fitness would be at the top of my list."
- Dan

"This is my go to family gym...the instructors are great...classes are always energizing, clean judgements."
- Tammy

"Best equipment and proper layout of equipment in town."
- Chuck

"I Meet a lot of friends there and it feels like family."
- Amy

"The staff is extremely friendly and always happy to help if I need anything."
- Jennifer

"Blue Moon Fitness has everything I need to workout, the club and the equipment is clean. The staff are professional and friendly."
- Kevin

"Good value, clean location and enough machines for everyone to use what they want."
- Nicole

"It's a great club. Really clean and relaxed there, love the body pump class with Celita, the machines are always well-maintained, the front desk staff is truly nice, and they don't make me feel like I have to look like a super model before they will speak to me (like they do at LA Fitness)."
- Janene

"I enjoy the ladies only room and the TVs on all the machines."
- Nancy

"I love the staff and the group fitness classes!!! Just keep on being awesome."
- Cathy

"I find your gym to be a great place to go and work out from the TV's on the cardio machines, the amount of different kind of weight machines to the great locker rooms. Overall a great place to go for a workout."
- Tim

"I agree with most of your philosophies regarding life in and out of the gym. I also believe that you believe in your approach and are not just saying or marketing what people want to hear."
- Bradley

"I already have recommended Blue Moon to friends. Everything is clean and never has an odor, all the equipment works, the staff is always pleasant and friendly without hovering, none of the patrons get out of hand, the hours are very accommodating, everywhere is well lighted."
- Emily

"As a "transplant" from the Curves Fitness Centers, I have had to learn to use different machines and design my own program. I am adjusting and realize there are staff members ready to help as needed. A major factor at Blue Moon Fitness for me is the area upstairs devoted to women only."
- Gail

"Wonderful atmosphere friendly courteous people great machines available great massage chairs love it."
- Karen

"My wife and I are both glad that we joined Blue Moon Fitness. My wife enjoys the area dedicated to women only. Everyone at the club is friendly and you always feel welcome. Great club and will strongly recommend to others."
- Steve

"Good equipment, comfortable equipment, set out nicely, variety of things to do, and helpful staff when approached with questions."
- Steele

"They honestly have the best staff that I have seen at a gym. So friendly."
- Chelsy

"This is a great place to go to feel welcomed and go at your own pace with your workout! Cost effective and flexible times!!!"
- Jaime

"The staff and members are friendly, the facility always looks clean, and the membership is very affordable."
- Yarita